LONDON, April 4, 2025 — Co-op Legal Services’ growth performance continued in 2024, seeing revenue up 24 percent to £84 million and increased underlying operating profit at £27 million.
The member-owned organisation domiciled in the United Kingdom [UK] saw significant increases in the number of case openings in estate planning, up 29 percent
Additionally, probate sales were up 2.2 percent, despite decrease in death rate of 2.8 percent.
Co-op Legal Services introduced new technology, with successful investment in AI in probate, enabling clients’ cases to be resolved more quickly.
Co-op Legal Services has delivered continued growth during 2024, while holding prices on its services for members and clients.
The member-owned organisation achieved strong volume growth in 2024, with revenue up almost a quarter to £84 million and increased underlying operating profit at £27 million.
Co-op Legal Services’ estate planning arm had a particularly strong year, with a 29 percent increase in the number of case openings. Furthermore, probate sales were up 2.2 percent despite a decrease in death rate of 2.8 percent.
In 2024, Co-op Legal Services made significant strides in expansion by forming successful partnerships with a range of organisations, from financial services businesses to charities. This allowed the business to broaden its reach and make its expert services more accessible to a greater number of member-owners and clients.
Digital expansion remained a primary focus for the business in 2024, as Co-op Legal Services introduced new technology, with successful investment in AI for probate cases, enabling clients’ cases to be resolved more quickly. Further investment in this technology has enabled the business to significantly improve its core operations and achieve further scale.
Another key enabler of Co-op Legal Services success is its colleagues – by combining the qualities of empathy and expertise, they continue to deliver high standards of service daily for clients. This is reflected in the businesses’ excellent scores from Trustpilot, securing 4.9 out of 5 for Co-op Estate Planning.
As an accessible employer, Co-op Legal Services recognises the value of apprenticeships and in February 2024, the business launched five new Level 7 solicitor apprenticeships for students wishing to pursue an alternative route into the legal field, which could save them thousands in university tuition fees.
Caoilionn Hurley, Managing Director of Co-op Legal and Life Services said:
“Co-op Legal Services has had an exceptional 2024, maintaining a strong growth trajectory.
“Our continued success is attributed to the dedication and enthusiasm of our colleagues, who are the driving force behind our business and its achievements. Their commitment to our clients and member-owners allows us to deliver top-tier legal services.
“At the heart of our strategy are ongoing technological advancements, enhanced accessibility, strengthened partnerships, and a focus on delivering optimal customer experiences. These factors have been pivotal to our growth throughout 2024”.
About Co-op Legal Services
Co-op Legal Services is regulated by the Solicitors Regulation Authority, providing legal services in England and Wales. It is one of the largest providers of estate planning and probate services in the UK, with specialist practices in family law, serious injury and medical negligence.
Co-op Legal Services’ mission is to help people understand the law, to use the law to protect their future and that of their loved ones. It achieves this by providing accessible, engaging, professional legal advice and support through a blend of digital and 1-2-1 specialist advice.
Co-op Legal Services is part of Co-op Group
Co-op is one of the world’s largest consumer co-operatives with interests across food, funerals, insurance and legal services. Owned by millions of UK consumers, the Co-op operates over 2,300 food stores, over 800 funeral homes and provides products to over 4,000 other stores, including those run by independent co-operative societies and through its wholesale business, Nisa Retail Limited.
Employing almost 55,000 people, the Co-op has an annual turnover of over £11billion and is a recognised leader for its social goals and community-led programmes. The Co-op exists to meet members’ needs and stand up for the things they believe in.
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